Metropolis, India’s biggest and only multinational chain of pathology labs and diagnostics centres is well known for excellent customer satisfaction and preventive healthcare.
With over 30 million tests a year, catering to more than 20,000 medical laboratories, hospitals, nursing homes and 200,000 consultants, Metropolis has been delivering state of the art health care solutions for 37 years.
Sample Logistics – the science of transporting patient samples from distant collection centres to their Central Laboratory in City Downtown in time – was a key differentiator for their business success.
Prior to approaching iSolve, Metropolis faced 2 clear challenges:
How to establish an online, transparent, Sample Management System to track & monitor samples, Pickup, Delivery team movements with thorough a water tight process?
How to develop and implement a Web based Platform that automates work flow with clear dashboards for every activity?
In 4 weeks, iSolve conceived, developed and implemented the iCollect platform that has achieved all exceeded all goals in one go!
KEY OUTCOMES ACHIEVED:
- 100% tracking of samples and Logistic Associates
- Zero error track record – with unique error prevention processes and methods
- Online dashboard highlights high, medium and low volume customers and key volume drivers – Sales team is now focused on driving daily business volume
- A new app for field operations and sales team to request Emergency sample pickup, Material requests, Clinical Report Requests etc – totally automated with 100% tracking and closures
- An app to record daily cash pickup, delivery with auto acknowledgement and auto recon